Customer Service Training
Customer Service Training
Service Excellence Training
We’re not just talking about delivering great customer service – we’re talking about the “wow” factor: that unforgettable, standout experience that turns customers into loyal advocates. Research shows that 89% of customers are willing to return after a truly great experience. Yet, attracting new customers costs significantly more than retaining the ones you already have.
These trainings are designed to equip your team with practical tools and heart set needed to consistently exceed expectations, creating memorable moments that keep customers coming back again and again.
Experiences in this Program Include:
- Make It Count: 3-6 Seconds to Impress
- The Power of Polished Phone Skills
- De-escalate and Deliver: Serving Challenging Customers with Skill
- Baseline or Bust: Screaming is Not Listed on the Job Description
- Say This, Not That: Language That Builds Trust
- Your Signature Moment, Your Moment of Truth
If you don’t see a topic listed here that fits your service needs, please just let me know! I can build it special for you and your team.
The Fabric of Excellent Service
Every customer is somebody’s somebody—with a story, a need, and a hope to be heard. Meeting that need isn’t just our job, it’s an honor.
– Connie Fiscus
"Ms. Fiscus has an exceptional ability to understand the “big picture” of the organization and communicate it directly to staff members and leaders. She does an outstanding job creating a culture of collaboration and accountability. In addition, she always brought a balanced approach to her position and maintained a philosophy that a successful organization must have highly satisfied patients and customers, a highly satisfied and motivated staff, high-quality products and exceptional financial results."
Jody Jenner
Former President & CEO
Broadlawns Medical Center
“Through her own initiatives, Connie worked with all departments throughout the organization with strong focus on areas that were having employee relations issues. Connie spent considerable time with the department leaders and physicians, as well as staff in each of the department areas. She has a successful track record in resolving issues due to her strength in obtaining cooperation between individuals.”
Julie Kilgore
Former Vice President President of Human Resources
Broadlawns Medical Center
“What sets Connie apart is her ability to serve broad and diverse populations. She developed a thoughtful and actionable process that gave leaders a clearer understanding of what motivates employee engagement and retention. Her approach not only empowered the managers but also helped drive real cultural improvement within the organization. If you’re looking for someone with the experience, heart, and drive to elevate your people strategy, Connie is that person.”
Lacy Csere
Director of Human Resource
Barkley OKRP
“Connie had a remarkable ability to create a comfortable, inclusive environment that encouraged participation and meaningful discussion. She didn’t just present information-she facilitated growth, sparked curiosity, and empowered us with the tools we could immediately use in our roles. I would highly recommend her to any organization looking to invest in effective, high-quality professional development.”
Kelly Campbell
Hispanic Employment Program Manager
U.S. Department of Veterans Affairs
"Connie and I have worked together over the past couple of years to provide leadership training to hundreds of leaders in the transportation industry. Connie's collaboration was extremely beneficial to the program as she draws upon two decades of experience with leaders. She was able to seamlessly transition from healthcare to transportation and make it relevant and relatable and do it with a level of energy that was contagious. I can with confidence recommend Connie to engage with and bring out the best in any team!"
Scott Eggleston
Regional People Operations Director
Toth Associates