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SUMMARY:Grow Your Positive Mindset
DESCRIPTION:Plant the right thoughts – watch your life bloom!\nJoin me at Barista’s Bouquet in Urbandale for an uplifting event!  We will discuss the science behind happiness and choosing the attitude you wish to live with. \nReal stories.  Real examples. \nFun\, laughter and takeaways you can use right away. \nThis event is open to the public\, free of charge.  Please register here to reserve your spot.  See you there!
URL:https://coachconniefiscus.com/event/grow-your-positive-mindset/
LOCATION:Barista’s Bouquet – Urbandale\, 3837 121st St\, Urbandale\, IA\, 50323
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DTSTART;TZID=America/New_York:20260915T085000
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SUMMARY:Ankeny Multicultural Business Summit
DESCRIPTION:Customer Service Advantage – Driving Loyalty & Revenue\nAnkeny Chamber of Commerce Multicultural Business Summit\nWhat if your customer service became your greatest competitive advantage?  What if it directly drove your revenue\, retention\, and reputation? \nCustomer service is not a “nice to have.” It is a growth strategy. A 5% increase in retention can boost profits by 25% to 95%\, and 86% of customers will pay more for a better experience (HBR; Microsoft). \nCustomers do not just remember what you delivered. They remember how you made them feel. That determines whether they stay\, leave\, or tell others. \nIn this energetic\, interactive session\, Connie Fiscus\, Founder and CEO of Sunflower People & Culture Solutions\, LLC\, brings more than 20 years of leadership experience building customer-first strategies in high-stakes environments. As a former Press Ganey Administrator\, she understands what drives satisfaction\, loyalty and trust when it matters most. \nYou will learn how to make customer service consistent and repeatable through clear standards\, aligned behaviors\, and ownership in key Moments of Truth. Gain practical tools to elevate interactions\, build trust through communication\, and apply the Empathy-De-escalate-Recover model when things go wrong. You will also learn how to create consistency across teams and reinforce expectations through leadership and accountability. \nWhen customer service consistently exceeds expectations\, customers do not just remember the transaction- they remember how they were treated.  That feeling is what drives loyalty\, reputation\, and revenue. \nRegister here on the Ankeny Chamber of Commerce website
URL:https://coachconniefiscus.com/event/ankeny-multicultural-business-summit/
LOCATION:Courtyard by Marriott Ankeny\, 2405 SE Creekview Dr\, Ankeny\, IA\, 50021
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